OpenCRM · AI sales agent

The AI sales agent that closes WhatsApp orders for COD sellers.

In Indonesia, most online orders are sold in WhatsApp chats and paid cash on delivery. OpenCRM answers buyers, checks addresses and shipping cost, screens risky COD orders, and hands a clean order to your team. It works 24/7, in natural Bahasa Indonesia.

Request a demo How it works

COD commerce leaks money in two places.

The first is slow, inconsistent chat replies. The second is packages that buyers refuse at the door. Sellers pay shipping both ways on every failed delivery.

17%of COD shipments in our own stores came back as returns (2025–2026)

2,249historical return records used to score buyer risk

24/7replies, with human-like typing and follow-up timing

What OpenCRM does in every chat

01 · ANSWER

Knows the catalog

The agent answers price, spec and stock questions from the seller's knowledge base. It also sends real product photos when a buyer asks for them.

02 · QUOTE

Live shipping cost

It quotes the shipping fee for the buyer's district through the logistics partner's API, and applies the seller's free-shipping rules.

03 · VERIFY

Address check

Addresses are checked with Google Maps. The agent asks for missing details or a shared location in high-return zones, then locks the confirmed address.

04 · SCREEN

COD trust score

Buyers with a history of refused packages are offered bank transfer instead of COD. This cuts failed deliveries before they ship.

05 · CLOSE

Order to the team

A clean order recap goes to the fulfillment team's group automatically. Cancellations and payment changes stay in sync with the courier's status.

06 · FOLLOW UP

Order-aware follow-ups

Follow-ups depend on where each buyer stopped and respect quiet hours. There is no spam after a clear "no".

In production today

OpenCRM runs live on our own COD stores. It is integrated with WhatsApp, the Mengantar logistics platform and Google Maps. Below are real conversations handled by the AI agent, in Bahasa Indonesia, with buyer details removed.

AI agent answering price and handling a discount request — Buyer asks for a discount. The agent holds the promo price, explains the value and moves to the order.

AI agent handling a buyer who declines — Buyer declines over shipping cost. The agent accepts the "no" politely, with no pushy follow-up.

Next on the roadmap

AI ad analyst

A daily report that grades every Google Ads campaign on real closed orders, not platform conversions. It suggests what to scale, hold or stop.

Self-serve onboarding

Other COD sellers will be able to connect a WhatsApp number, upload a catalog and go live without our help.

Team

Jeffry
Founder. Runs COD e-commerce brands in Indonesia and builds the tools behind them.